Thank you for purchasing our services. We value your trust and assure you the fastest and quality service every time. As our customer, while you buy our product or service, you agree to our refund policy. Once you purchased on our portal. Refunds can be made only in the following events:

In case you have purchased another plan then was advised to you, 100% value of the original plan will be refunded in your account subject to the condition that no service was delivered for the plan you accidentally purchased.

You have purchased a plan but OnineSalaah is unable to assign an expert or process your order further, 100% value will be refunded.

You attempted to purchase a plan and your payment was successfully processed but not received by OnineSalaah, you should seek a refund from the financial service provider.

OnineSalaah reserves the right to refuse any order that it cannot deem to fulfil within the legal and regulatory framework of the country, 100% refund will be made.

If you are eligible for the refund, our team will communicate and confirm the same to you via email or phone. Thereafter, your refund will be processed within 10-15 business days from the date of confirmation of the refund.

On purchase of the plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 30 days without a reasonable reason, OnineSalaah reserves the right to cancel your order. You will forfeit any payment made to OnineSalaah in the event of order cancellation.

On purchase of the plan, our team will attempt to reach you via phone or email or text or all of them to process your order. If you do not respond or reply to our team within 30 days from date of purchase of the plan, OnineSalaah reserves the right to cancel your order. You will forfeit any payment made to OnineSalaah in the event of order cancellation.

If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfil your order, you shall not be eligible for any refund. OnineSalaah reserves the right to cancel your order. You will forfeit any payment made to OnineSalaah in the event of order cancellation.

If OnineSalaah experts are not able to fulfil your order due to unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. OnineSalaah reserves the right to cancel your order. You will forfeit any payment made to OnineSalaah in the event of order cancellation.

Any payments made to the Government departments will not be refunded.

All refunds will be in the form of Credit Notes which you may use for another service.

If a cancellation request is made for any other reason than mentioned in the points above, refund would be made in accordance with the criteria mentioned below:

Within 15 days of plan purchase and before expert assigned to work on your service request

After 15 days but before 30 days of plan purchase and before expert assigned to work on your service request

Expert assigned to work on your service request.

Work is completed by the expert on your service request